| 1.0
GENERAL DESCRIPTION:
Service Description/Abstract
This service will allow subscribers
to send in complaints or reports about erring DOF officials
and its attached agencies. This will then be sent directly
to their RIPS serve rto track complaints. Bureaus under
the DOF are Bureau of Internal Revenue, Bureau of Customs,
Bureau of Local Government Finance, Bureau of Treasury,
Insurance Commission, National Tax and Research Center,
Central Board o Assessment Appeal, Philippine Deposit
Insurance Corporation, Philippine Export-Import Credit
Agency, Public Estates Authority, Philippine Amusement
and Gaming Corporation, Cooperative Development Authority.
Access Code
269
2.0
MECHANICS:
a) This service is available to all  subscribers.
b) Subscriber can submit abuse of officials within
the DOF and its bureaus or commission. These are:
- Department of Finance | type
DOF
- Bureau of Internal Revenue | type
BIR
- Bureau of Customs | type BOC
- Bureau of Local Government Finance
| type BLGF
- Bureau of Treasury | type BTR
- Insurance Commission | type IC
- National Tax and Research Center
| type NTRC
- Central Board of Assessment Appeal
| type CBAA
- Philippine Deposit Insurance
Corporation | type PDIC
- Philippine Export-Import Credit
Agency | type PHILEX
- Public Estates Authority | type
PEA
- Philippine Amusement and Gaming Corporation
| type PAGCOR
- Cooperative Development Authority |
type CDA
c) To submit complaints, subs need
to key in
DOF <space><NAME>/<DESIGNATION>/<AGENCY>/<COMPLAINT>
and send to 269.
| Keywords |
Description |
| DOF |
Department of Finance
3-letter access |
| <space> |
insert a blank space |
| <NAME>/ |
The name of the person
a complaint being filed |
| <DESIGNATION>/ |
Designation of the person
a complaint being filed |
| <AGENCY>/ |
DOF and its Attached
Agencies |
| <COMPLAINT> |
Subs can
use the following acronyms for their complains |
| |
- Falsification
of documents = FALSE DOCUMENT
- Graft and
Corruption = GRFT&CORUPTION
- Lifestyle
Check = LFSTYLE CHK
- Extortion
= EXTORTION
- Bribery = BRIBERY
|
| / |
seperator,
this should be included. |
d) Subscriber will receive a confirmation
message that her/his complaint was received together
with an 8-digit alpha numeric number.
e) Subscriber can check the progress of their complaint
by logging on in the
RIPS SMS Complaint Tracker
using the 8-digit alphanumeric number as password.
f) KEYWORD, PARAMETERS & DESCRIPTIONS:
| Keywords |
Description |
| DOF | DOF HELP |
To get the details of
the service |
DOF <OFFICIAL'S
NAME>/<DESIGNATION>/
<AGENCY>/<COMPLAINT> |
To file a complaint. |
g) SYNTAX & REPLY MESSAGES:
| Command |
Response |
DOF <OFFICIAL'S NAME>/
<DESIGNATION>/
<AGENCY>/<COMPLAINT> and send to 269 |
You can file a complaint against erring DOF officials
via SMS. All messages are confidential.
Key in DOF <OFFICIAL'S NAME>/<DESIGNATION>/
<AGENCY>/<COMPLAINT> and send to 269.
<Sample Text Message>
DOF JUAN CRUZ/CLERKII/BOC/ GRFT&CORUPTION.
<Sample Confirmation>
We received your complaint. You reference number
is ########. We will text you should there be
any details we need to support your complaint.
You may also check the progress of your complaint
by logging on to our RIPS-SMS
Complaint Tracker. Use your reference
number as your password. Thank you.
|
h) ERROR MESSAGES:
| Condition |
Response |
| Subscriber key in
a wrong keyword |
Sorry, the keyword you
entered is not recognized by the system. Pls check
and try again. |
*Error messages will be charged the appropriate amount,
ie P2.50/SMS
|
